Refund policy

RETURN & REFUND POLICY

Effective Date: 25-01-2026

This Return & Refund Policy governs the terms under which NVRFOUND accepts returns and processes refunds or replacements.

 

 

1. GENERAL POLICY

NVRFOUND does not accept returns or refunds for:

  • Change of mind

  • Size or fit issues (exchanges available — see below)

  • Style or color preference

  • Buyer's remorse

Returns are accepted only for:

  • Manufacturing defects

  • Damaged products received

 

 

2. ELIGIBILITY FOR RETURN

To be eligible for a return, the following conditions must be met:

Timeframe: Request must be made within 7 days of receiving the order.

Condition: Product must be:

  • Unused, unworn, and unwashed

  • In original packaging with all tags intact

  • Accompanied by the original invoice

Proof: Clear photographs or an unboxing video may be requested to validate the defect or damage.

 

 

3. HOW TO INITIATE A RETURN

To request a return, contact us at:

Email: hello@nvrfound.com
 WhatsApp: +91 8792851179

Include the following in your request:

  • Order number

  • Reason for return (manufacturing defect or damage)

  • Photos of the product and packaging

We will review your request within 2 business days and notify you of approval or rejection.

 

 

4. RETURN SHIPPING

If your return is approved:

  • We will bear the return shipping cost for defective or damaged items

  • Return pickup will be arranged by our courier partner (where serviceable)

  • In non-serviceable areas, you may be asked to self-ship the product; we will reimburse return shipping charges upon receipt and inspection

 

 

5. INSPECTION & APPROVAL

Once we receive the returned product, our quality team will inspect it within 3 business days.

If the return passes inspection, you will be offered:

  • Replacement (same product, different size if requested and available)

  • Store Credit (non-transferable, valid for 90 days)

No cash refunds are offered except where required under applicable law, including cases of order cancellation by NVRFOUND, confirmed manufacturing defect where replacement is unavailable, or incorrect product delivery attributable to NVRFOUND.”


 

 

6. REJECTED RETURNS

We reserve the right to reject a return if:

  • The product fails quality inspection (used, washed, or damaged by customer)

  • Original tags, packaging, or invoice are missing

  • The return request was made beyond 7 days

  • The product was not approved for return in advance

Rejected products will be returned to you at your cost.

 

 

7. EXCHANGES (SIZE ISSUES)

If you receive the correct product but need a different size:

  • Exchanges are available, subject to stock availability

  • Request must be made within 7 days of delivery

  • Product must be unused, unworn, and in original condition

  • You will bear the return shipping cost

  • We will ship the replacement size at no additional cost

To request an exchange, contact us at hello@nvrfound.com or +91 8792851179.

 

 

8. NON-RETURNABLE ITEMS

The following are not eligible for return or exchange:

  • Products marked "Final Sale" or "Non-Returnable"

  • Customized or personalized items

  • Items purchased during clearance sales (if applicable)

 

 

9. STORE CREDIT TERMS

Store credit issued in lieu of a refund:

  • Is non-transferable and linked to your account

  • Is valid for 90 days from the date of issuance

  • Cannot be redeemed for cash

  • Cannot be combined with other promotional codes

 

 

10. REFUND TIMELINE

If a cash refund is exceptionally approved (e.g., order cancellation by NVRFOUND), it will be processed within 7–10 business days to your original payment method.

 

 

11. CONTACT & SUPPORT

For return or exchange requests, contact:

Email: hello@nvrfound.com
 WhatsApp: +91 8792851179